Saree Exchange Policy – Please Read Before You Order

🛍️ Saree Exchange Policy – Please Read Before You Order

We ensure every saree is carefully packed and quality-checked. Due to the nature of ethnic and occasion wear, we follow a strict no-return policy. Please go through the details below:

🚫 No Returns – Only Exchange for Wrong Item

We do not accept returns under any condition. However, an exchange is possible only if the wrong saree is delivered, under the following conditions:

✅ Exchange Conditions

  1. Mandatory Unboxing Video

  • A clear, uninterrupted video of the parcel being opened is required.
  • The video must begin before the parcel is unsealed.
  • It should clearly show the shipping label, the entire unwrapping process, and the wrong item received.
  • Any video that is edited, blurry, or starts after the parcel is opened will not be accepted.

  1. Timeframe to Report

  • You must report the issue within 24 hours of delivery.
  • Send the unboxing video and order number to our customer care via [sourceontech@gmail.com/8555846842].

  1. Item Condition

  • The saree must be unworn, unwashed, and with all original packaging and tags.
  • No exchange will be accepted if the product is used, damaged, or altered.

  1. Eligible for Exchange Only If:

  • A completely different product was received (e.g., wrong color, design, or fabric).
  • The saree is damaged or defective, and it is visible in the unboxing video.

❌ Not Eligible for Exchange

  • If the correct item was sent but you want to return it for personal reasons (e.g., dislike, size issue, change of mind).
  • slight Color differences due to lighting, camera, or screen display
  • If the unboxing video is not provided.
  • If the complaint is made after 24 hours of delivery.

⚖️ Fair Policy for All

We treat all customers equally, regardless of location, gender, body type, religion, or personal background. No discrimination is made when handling exchange requests.

🎨 Color Disclaimer

Please Note:
Slight color variation of the saree may occur due to:

  • Studio lighting during photography
  • Camera settings or screen resolution differences
  • Mobile vs. desktop display differences

📞 Contact for Exchange Requests

  • WhatsApp:8555846842
  • Email: sourceontech@gmail.com
  • Response time: Within 24–72 hours